Within 14 days of delivery of a shipment, you may return any items you purchased from PULOMA that come under one of the following conditions, for a full refund. You can choose refund or delivery of replacement. We will refund the shipping cost if the return is a result of our error.
- Damaged items
- Defective items
- Different items from what you ordered
Prior to returning items, please contact us with the order number and your name (as printed on the packing slip). Our staff will guide you through the return process. Normally we will ask you to send us a photo of items in concern by email and quickly check if they meet one of the conditions for return or replacement.