What's PULOMA? Puloma is your Paris touch! In our marketplace, you’ll find the latest jewels, accessories and bags from trendy French brands. If you love Parisians chic, Puloma is your place to shop!
What kinds of brands are on PULOMA? Brands on PULOMA are all based in France, most of them in Paris. We are proud to work with passionate designers, who produce quality products in France or Europe.
When I buy something on Puloma, how does it work exactly? PULOMA picks up the products directly from the brands, checks whether there is any damage, then arrange for international delivery for you from Paris.
What if a product is "Out of Stock"? Is it gone forever? No, most products come back on sale after some time unless the product is seasonal or time-limited. As most brands are offering handmade products, the inventories are much more limited than other mass-producing items but our brands are doing their best to refill the stock! In any case, please don't hesitate to contact us if a product you are interested in is out of stock. We’ll do our best to have it back on stock in no time!
What are the payment options at PULOMA? We accept payments from major credit cards such as VISA, MasterCard, American Express as well as PayPal.
Is it safe to buy on Puloma? PULOMA uses the most up-to-date encryption technology available in the industry. Please feel safe, but if you have any concerns or questions please do not hesitate to contact us!
When does PULOMA charge my credit card? We don't charge your card or PayPal account until your order has been shipped.
What if I don't receive any email after my order? We send you an email to notify you that your order has been made. If you don't find such an email from us in your inbox, please check the "spam" or "junk" folder in your email account. It can happen that our email is mistakenly marked as a spam by your mailer system. In such a case, please add our email domain "@puloma.com" in the safe list.
How can I check the status of my order? Please go to "My Account" page when you are signed in.
Can I change or cancel my order after purchase? Usually, we cannot accept modifications or cancelations once your order is submitted, but we will try our best and check with brands directly if it is not too long after your order. Please let us know as soon as possible via email.
Does PULOMA charge sales tax? We do not charge sales tax in EU or Japan. For other destinations, the local authority in your place might charge sales tax or import tax on delivery. Usually, they do not charge on private import if your order is under a certain amount. We recommend you to check local regulations on private import if you plan to purchase a large amount on PULOMA.
How does PULOMA ship products? At PULOMA we pick up your order directly from our brand partners. We carefully check the quality, pack your order in our original protective box and arrange international shipping to your address. It may take 10 to 20 days between your order and the delivery to your door. We appreciate your understanding and patience, and please do not hesitate to contact us if your order does not arrive after 20 days after the date of purchase or you have any concerns about delivery!
Where does PULOMA ship? PULOMA ships where-ever in the world the postal or other global logistics services reach out! And it's free! (Note: tracking is not complete for the shipment to certain countries. In this case, we also offer an option of tracking service with some additional charges. Please visit "Shipping Policy" page for detailed information.)
Can I send PULOMA products as gifts? PULOMA can send your ordered products to your friends or family as gifts for free! Please check "order as a gift" in the check-out process, and then you’ll be required to put the name and address of your friend or family. When you send products as gifts, we don’t put the bill in the package. You’ll receive the bill by email.
The products I ordered are precious. Are you sure they will arrive in perfect condition? No worries, our packages are super safe. We send products in hard boxes so that nothing can happen to them.
How can I know the status of shipment? You can check the status of shipment from "My Account" page. Once we ship your products from France, we will send you a tracking code so that you can check the status and estimated delivery day at the transporter's website by using this tracking code. If you have chosen the ‘free shipping’ method, no tracking is available.
What if I don't receive any email about shipping? We send an email when your order has been shipped. If you don't find such an email from us in your inbox even several days after your order has been passed, please check the "spam" or "junk" folder in your email account. It might happen that our email is mistakenly marked as a spam by your mailer system. In such a case, please add our email domain "@puloma.com" in the safe list.
What are PULOMA's shipping fees? Our shipping is free! (Note: tracking is not complete for the shipment to certain countries. In this case, we also offer an option of tracking service with some additional charges. Please visit "Shipping Policy" page for detailed information.)
Do I need to pay for import tax? It depends on the local authority in your place. Normally, they do not charge on private import (in this case, your purchase at PULOMA) if your order is under a certain amount, but they might charge you import tax and/or sales tax depending on items and amount of value. In such case, you need to pay them on delivery. We recommend you to check local regulations on private import if you plan to purchase a large amount on PULOMA.
What is PULOMA's return policy? PULOMA accepts returns and exchanges of products under certain conditions. Please visit "Return Policy" page for detailed information.
What is PULOMA's "Invite Friends" program? We'd love to reward our customers who spread PULOMA to friends and family. You will receive a 10€ credit when any of your friends make their first purchase.
What if I forgot my password? Please click on "Forgot Your Password" when signing in and follow the on-screen instructions to reinitialize it.
How can I change my name, password or email address? Please visit your "My Account" page and change any of your account information.
What if I cannot use my email address when I try to join? Most likely you registered to PULOMA with this same email address in the past. Please click on "Forgot My Password" and check your email box. If you receive an email from us, you can reset the old password and sign in with the new password.
What if I don't receive any email from PULOMA? We send several emails once you have registered to PULOMA. If you don't find any email from us in your inbox, please check your "spam" or "junk" folder in your email account. It might be that our emails are mistakenly marked as a spam by your mailer system. In such a case, please add our email domain "@puloma.com" in the safe list.
How do I earn credits?When you join PULOMA, you instantly have 10€ that you can spend immediately on our shop, no minimum price needed. That’s as simple as that! You can get 10 more euros by inviting friends to register on PULOMA. When they make their first purchase, your account will be credited with 10€!
How can I use credits? When making a new order, you can use the credits in the shopping cart. You can also keep the credits for a later usage if you don't chose to use the credits in the cart..
How can I check my credits? You can check your credits by visiting "My Account" page. We also provide information on how many of friends have already joined through your invitation.
Why does it come to an odd figure? Credits are in euros. The 10€ are automatically converted into dollars or yens (depending on the currency you chose) according to current exchange rate, and may thus slightly vary.